| In the midst of what seems like a never-ending crisis, managers need to develop skills that allow them to rise above the fray. Globalisation and disruptive changes have made the organizations realize the need and importance of leadership in turbulent times. One critical factor for the success of organisations in such turbulent times will be the leaders at the helm of affairs. To grasp these opportunities and drive business success, leaders will need to demonstrate new approaches and diverse sets of behaviour. This paper is based on findings from service sector companies primarily Consultancy Service Industry and Information Technology Enabled Services (ITES) Industry, which were evaluated through appropriate statistical techniques (surveys and factor analysis) and demonstrated a gradual shift in the nature and practice of leadership. |