ISSN No: 2231-5063
Useful Links
Article Details ::
Article Name :
“IMPACT OF CONTINUOUS QUALITY IMPROVEMENT ON PATIENT (CUSTOMER) SATISFACTION IN MADHYA PRADESH HOSPITALS WITH SPECIAL REFERENCE TO JABALPUR DISTRICT”
Author Name :
DEEPAK SHARMA AND GANGA DHAR DAS
Publisher :
Ashok Yakkaldevi
Article Series No. :
GRT-2140
Article URL :
Author Profile    View PDF In browser
Abstract :
Continuous Quality improvement is tool of success for any health care organization. It give the highly satisfaction to patients as well as help to increase the public trust on hospitals. In this analysis we have collected feedbacks by patients to assess the continuous quality improvement because patients received services directly from the healthcare organization. Most of the cases where significance of parameter was observed significant at 5% level of significance. In some cases it was observed insignificance. In most of the cases null hypothesis framed at beginning was thus refuted & alternative hypothesis have accepted. However the reason for some insignificance results may be attribute to less awareness of patients towards quality & continuous quality improvement. i.e. respondents are unaware of quality of services, which are the part of hospital responsibility and this study was not only concerning of one day activity, it included continuity of tasks performance. In this study we want to state that continuous quality improvement is routine quality procedures which is adopted by all the concerning staff /facility provided for a long span and respondents are selected for collecting feedbacks those whom have experience of long stay in hospitals whether they are from government, private or trust hospitals. Thus if changes are incorporate through the improvement in the status result may turn up to be highly satisfied. Thus on the basis of above discussion, it is recommended that emergent need to bring the changes in all the education system and there should include primary health topics, some necessary procedures information ,Trainings(like: BLS, Infection control etc), brief study of hospitals system, admission criterion and vital signs education. It is also recommended that government should make strict rules on quality system for hospitals & try for its centralization. This study found that there is need of more improvement in government and trust hospitals quality, but in some areas of private hospitals also required improvement. So that desired outcomes may be obtain.
Keywords :
Best Viewed in IE7+, Chrome, Mozilla Firefox. Copyright © 2012 lbp.world All rights reserved.